Sony battery replacement program

It is discussing the plan with the U. Consumer Product Safety Commission and will also work with governments in other countries. More details will come soon, Sony said. The planned replacement program will address the cells involved in Dell Inc. It will reach other vendors that used those batteries.

Sony is already talking to some manufacturers and will work with the system vendors on possible recalls, he said. The affected cells were made between January and February , Yang said.

The announcement came the same day that a fourth notebook vendor, Lenovo Group Ltd. A recall by Toshiba Corp. Working with the U. Sony invited Toshiba to participate in this program as now overseen by the CPSC, and Toshiba decided to voluntarily participate and cooperate with the CPSC in the United States in the interest of customer satisfaction.

Toshiba strongly recommends that customers participate in the Sony Battery Pack replacement program as soon as possible.

The subject Sony Battery Packs will be replaced free of charge. This offer extends only to replacement of the subject Sony Battery Packs, and does not include replacement of any Toshiba computer.

Please see the table below to determine whether a Toshiba product you own may be eligible for battery pack replacement. As several companies are participating in Sony's battery pack voluntary replacement program, there may be some delay in fulfillment of replacement battery packs. We would appreciate your understanding and patience. Safety tips for battery packs identified as the subject Sony Battery Packs:. Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer.

Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adapter power cord. The subject battery packs identified by Sony were included in certain of the following Toshiba portable computer models.

For that to happen, Sony believes the particles would have to fall into a small triangular gap in the cell body right at the point where the cathode ends between two layers of spacer material. Then, depending on system configuration, the conditions could be right for a fire to start in the battery. As a result of the problems, 6. An additional 3. The replacement program covers two types of cells used in battery packs—a 2.

Sony considered the battery replacement after a Lenovo-made laptop caught fire at Los Angeles International Airport, said Yutaka Nakagawa, executive deputy president of Sony and head of its semiconductor and component group.

As a result, Sony will source some cells from rival companies.